The Right Information to the Right People at the Right Time
Knowledge transfer is the practical problem of transferring knowledge from one part of the organization to another. Knowledge transfer seeks to organize, create, capture or distribute knowledge and ensure its availability for future users. The goal of knowledge transfer is to get the right information to the right people at the right time. While there are several challenges to achieving knowledge transfer such as the inability to recognize & articulate “compiled” or highly intuitive competencies, limitations of information, generational differences, and internal conflicts, just to name just a few, there are practices that can achieve the goal. These practices include training, mentorship, guided experience, simulation, guided experimentation, and work shadowing, all of which can be used to facilitate the process of knowledge transfer. The process of knowledge transfer starts with identifying the knowledge holders within the organization and then motivating them to share. From there, it is a matter of devising a sharing mechanism to facilitate the transfer and putting a plan into place that is ultimately measured, monitored, and evaluated.
Currently, Springforward is helping the IRS reach its goal of becoming a world class testing organization by aiding and assisting with transferring critical Enterprise Systems Testing (EST) knowledge. This includes management and performance of testing new Information Technology (IT) solutions (such as Web Services and “Big data testing). Through our ongoing technical support in the performance of a wide range of thorough, comprehensive, and independent testing of tax administration and other critical corporate and financial applications and systems, we precisely work through the knowledge transfer process. The end result is a plan, including best practices and training recommendations, whereby EST federal personnel develop and enhance their skill sets, the federal testing staff maintain the new processes once implemented, and the creation, maintenance, perfection, and archival of Test related artifacts are maintained.